Steve Mueller is Director of Commercial Operations for Daniel Penn Associates. He has over 20 years of hands-on business management consulting experience. He has completed engagements with clients ranging from Fortune 500 companies to medium size businesses. His extensive experience covers a wide range of industries addressing virtually all business processes from service to manufacturing, involving all levels of management from CEOs to supervisors. Steve’s ability to design and implement management operating systems has reduced operating costs, improved quality and service, increased productivity, and improved management effectiveness. His adept analysis of work and information flow, as well as the assessment of management and work procedures facilitates the re-engineering process. Steve has additional expertise developing staffing and resource requirements models and is accomplished in delivering management skills training and one-on-one coaching. He holds a B.S. in Communications from Ohio University and has completed post-graduate work at Pennsylvania State University.